Terms and Conditions

ALAMAR – Madeira Whale Museum Online Store (MBM)


The terms and conditions (“Terms and Conditions”) which govern the use and purchase of products through MBM online store, available on the website https://loja.museudabaleia.org (“ALAMAR Store”), which belongs to the Municipality of Machico, legal person with number 511 239 440, located at Rua Garcia Moniz, nº1, 9200-031 Caniçal, with the e-mail address alamar@museudabaleia.org and telephone number +351 291 961 858, are hereby regulated.

Please read the Terms and Conditions carefully before finalising your purchase. By using the Online Store, by placing an order or when purchasing products through the Online Store, you will be considered a customer (“Customer”), it being understood that you have read the Terms and Conditions and that you accept them and are bound by them. Therefore, if you do not agree with the Terms and Conditions, you should not use the Online Store.


To place an order, you should select the product(s) that you intend to purchase and add it (them) to the shopping cart, clicking on “Buy”.

1. Once you have selected the products that you intend to purchase, you should access the “Cart”, where you can view all the products selected and the associated cost.

2. To confirm your order, you should fill in the form provided, where you should indicate the following data: name, email, full address and telephone number. These data are essential for placing your order. Any inaccuracies or omissions are the sole responsibility of the Customer.
3. For the purpose of invoicing, you may also indicate the name or denomination of the Customer, taxpayer number and address that will appear on the invoice.

4. After concluding the above steps, the Customer should confirm the data included in the order summary, such as the products to be purchased, the Customer’s data, the delivery information, the billing information and the price of the order. After confirming all the data, you should select the payment method.

5. Lastly, you should finalise the online purchase procedure by making the payment. To do so, click on “Finalise Payment”.

6. The Customer will then receive an order confirmation email (“Order Confirmation”). If you do not receive this email, please contact us through the email alamar@museudabaleia.org.

7. Once MBM confirms the payment and accepts your order, your order will be dispatched and you will be notified through the contact that you provided us with (“Shipping Confirmation”).

8. The invoice of your order will be sent by email within 5 days of purchasing.


To pay for your order you may choose one of the following options: PayPal, Visa, Mastercard, ATM and MBWay. When choosing Visa or MasterCard, you should enter the card number, expiry date and CVC. The money will be debited from your account immediately. If you select the payment option MBWay, you will be asked for your telephone number and, in the application on your mobile device, a payment confirmation pop-up will appear. You should authorise the amount indicated in the application to conclude the purchase process.
If you choose to pay through an ATM you will be informed of the Entity, Reference and Amount and will have 48 hours after receiving this information by email to make the payment. If the payment isn’t made within 48 hours, MBM will cancel your order. Money, bank cheques, gift vouchers and gift cards are not accepted as payment methods.

Customers can opt for the order to be delivered to an address of their choice. The costs and time associated with deliveries are the following:

Country / Delivery zone


  • Postal delivery up to 100g – 2, 70€ (5 to 10 business days);
  • Order up to 1Kg – 6,50€ (5 to 10 business days);


Postal delivery up to 100g – 5, 00€ (5 to 10 business days);

  • Order up to 1Kg
    • Europe – 10,00€ (15+ business days)
    • Rest of the World – 20,00€ (15+ business days)

Free Shipping Costs
Madeira Island – purchases over 50€

If, for some reason, MBM cannot comply with the delivery date, we will inform you of this situation and we will give you the option of continuing with your purchase, establishing a new delivery date.

If we are unable to make the delivery because no-one was home to receive the order, a notice will be left with instructions on how to proceed or an email will be sent with the instructions on how to proceed.

If for some reason the customer cannot receive the order, the customer should contact MBM in order for us both to find the most appropriate solution.
We will not be responsible for any unfulfilling or delay of any obligations due to events out of our control (reasons of force majeure).


The retail selling price includes VAT at the current rate, unless explicitly indicated otherwise.

Within the European Union: All taxes and duties are included in the final price.
Outside the European Union and for non-customs territories for the purposes of the Union Customs Code: The consumer may have to support additional costs related to customs fees, import duties and other charges related to the consumer’s order. MBM has no control over these charges and cannot predict what they might be.

Exchanges may be made up to 14 days after the purchase, upon presentation of proof of purchase and guaranteeing that the product is in the same condition as it was when it was received.

If the exchange is made online, the customer should contact MBM through the email alamar@museudabaleia.org and wait for instructions on how to proceed.
MBM is not responsible for products lost when the Customer sends them back. MBM is not responsible for shipping costs in the event of an exchange, except in cases where the product was defective when delivered. As such, the Customer must accept responsibility for the payment of all the costs associated with the exchange.

Returns may be granted within 15 days of purchase, upon presentation of proof of purchase and guaranteeing that the product is in the same condition as it was when it was received. For any return, you need to contact MBM through the email alamar@museudabaleia.org and wait for instructions on how to proceed.
The amount of the purchase will be refunded using the same payment method that was used by the customer to pay for the product.
MBM is not responsible for products lost when the Customer sends them back.
It will not be considered defective, handicrafts items that present slightly differences between same category products.

MBM reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

The price of each product will be that which is stipulated, at any given time, in ALAMAR Online Store, except in cases of obvious error.
In the event of possible inaccuracies or errors in the product information provided, MBM undertakes to correct this information as soon as any mistakes are detected.

All product orders will be subject to the availability of the products. If any difficulty occurs concerning the supply of products or if there are no articles in stock, MBM reserves the right to provide information on replacement products, of equal or better quality, which the customer may order. If the customer does not wish to order any of these replacement products, we will reimburse the amount already paid.


The entity acting as Data Controller is the Municipality of Machico – Madeira Whale Museum, legal person with number 511 239 440, located at Rua Garcia Moniz, nº1, 9200-031 Caniçal, with the e-mail address alamar@museudabaleia.org and telephone number +351 291 961 858.

The information or data provided by the Customer will be processed in accordance with the information on Personal Data Processing, available at Privacy Policy. By using this website, the Customer declares that all the information or data provided are true and accurate.


If you want to contact us, please do so through our email or by calling our telephone number.


Portuguese law will apply in the event of any controversy or dispute arising in the contractual relations between MBM and the Customer. Any matter or dispute arising from the application, interpretation, integration or performance of this contract which cannot be resolved by agreement of the parties, will be submitted to the Portuguese courts.
Accordingly, if the transaction was concluded through our website, we inform you that – in accordance with EU Regulation no. 524/2013 – you can try to settle any dispute out-of-court by accessing the online conflict resolution platform at http://ec.europa.eu/consumers/odr/.

An updated list of Alternative Dispute Settlement Bodies, pursuant to article 17 of Law no. 144/2015, of 8 September, is available at the Consumer Portal through the website www.consumidor.pt.

In Madeira, may resort to the Consumer Protection Service, available at https://www.madeira.gov.pt/sdc/Estrutura/OServicoDefesaConsumidor.

Applicable legislation requires that part of the information or notifications that we send should be made in writing. In using ALAMAR Online Store, the Customer accepts that most communications will be electronic. This condition shall not affect the rights recognised by law.

These Conditions constitute the entire agreement between the Customer and the MBM in relation to its object, replacing all the terms and conditions arising from the negotiations or proposals that preceded it, and no suppression, supplement or modification of any of the clauses of these Terms and Conditions will be valid, unless it is written and signed by one or more duly authorised representatives of both parties.

If any of the provisions of these Terms and Conditions is deemed null or in any way invalid, ineffective or unenforceable, by an entity competent to do so, this nullity, invalidity, ineffectiveness or unenforceability shall not affect the validity of the other provisions.

MBM holds the right to alter/modify the Terms and Conditions at any time.

Last update: 23th of September 2020

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